Putting our customers first
The customer experience charter is our commitment to offer you our customer, a positive memorable experience at all our touch points at all times.
Customer experience charter
This commitment is underpinned in our core values:
- The Lordship of Jesus Christ
- Champion The Customer
- Agile Innovations That Make a Difference
- Trust and Accountability
- Respect for Each Other and Communities We Serve
- Always Act with Integrity
- The Power of Diversity and Inclusion
The charter stipulates the service standards that you shall receive at all our branches, agents and other alternative channels. The charter outlines the obligations that enable us to build a healthy lasting financial relationship with you.
Our business working hours
Enjoy longer personalised banking hours at any of our banking branches:
Monday to Friday: 08:00 - 16:30
Saturdays: 08:00 - 13:00
Sundays and Public Holidays: Closed
Thank you for your continuous support and remember you can transact conveniently through Mobile Banking via *339# or using your Faulu Visa Card.
Get in touch with us
Where to find us
Bishop Garden Tower, along 1st Ngong Avenue, Ground Floor.
Where to call us
+254 711 074 000 or +254 711 074 074
Where to email us
info@faulukenya.com
(Our Contact Centre is accessible 24/7)
Read our terms and condition and view our tariffs
View our general terms and conditions as well as our tariff guides.
Let's talk
Share your details and we'll get in touch as soon as possible.