Putting our customers first
The customer experience charter is our commitment to offer you our customer, a positive memorable experience at all our touch points at all times.
Customer experience charter
The charter stipulates the service standards that you shall receive at all our branches, agents and other alternative channels. The charter outlines the obligations that enable us to build a healthy lasting financial relationship with you.
This commitment is underpinned in our core values:
Our commitment to you
We at Faulu bank commit to delight you at all times, we shall:
Our customers have a right to:
Get in touch with us
Where to find us
Ngong Lane, off Ngong Road
P.O Box 60240-00200
Where to call us
+254 711 074 000 or +254 711 074 074
Where to email us
(Our Contact Centre is accessible 24/7)
Our business working hours
Enjoy longer personalised banking hours at any of our banking branches:
Monday to Friday: 08:00 am - 4:30pm
Saturdays: 08:00 am - 01:00pm
Sundays and Public Holidays: Closed
Thank you for your continuous support and remember you can transact conveniently through Mobile Banking via *339# or using your Faulu Visa Card.