Faulu Bank
Transactional Channels
Explore the different ways to
transact and interact with our bank.

View our transactional channels

Here are our various ways to transact and interact with our bank.

Faulu branches

Transact conveniently at our 57 outlets spread countrywide. Visit us and get to enjoy a range of financial solutions that are designed to help you effectively manage your finances and grow your wealth.

View our list of branches.

Faulu agents

Did you know you can bank with us right in your neighbourhood? With our network of over 600 agents, you can conveniently access our banking services.

What you can do at a Faulu agent:

  • Cash deposits any Faulu account
  • Cash withdraws from your bank account
  • Open an account
  • Bill payments for water, DSTV, electricity
  • School fees payment
  • Airtime top-ups
  • Agents serve for longer hours than the branches

Here's our list of agents.

Faulu DigiCash App

Access all banking services right at you fingertips. Download the Faulu DigiCash App to enjoy the following services and much more;

  • Get and manage your loans
  • Pay your bills directly from your account to Till and Paybill numbers with ease
  • Transfer your money through RTGS and PesaLink
  • Open digital accounts and manage your account activities
  • Make deposits and withdrawals at the touch of a button
  • Invest your money through fixed deposit and call deposit accounts
  • Card Management - apply, block and manage card limits

Faulu Mobile Banking

Bank at the palm of your hands anytime, anywhere with Faulu Mobile banking. Simply dial *339# and enjoy the following benefits.

  • 24/7 banking services – you don’t need to worry about the banking hours. Enjoy banking services round the clock via your mobile phone
  • Transact conveniently, you don’t have to visit the bank to make withdrawals, money transfers, bill payments or airtime purchases
  • Secure transactions – you will get verifications prompts before authorizing any payments
  • If you are a group customer, you get to access chap chap mobile loans

Money transfer services

Get your money whenever you need it, we offer a variety of options to help you move your money fast.

  • M-pesa withdrawal and deposit services
  • Super agency float service for the M-pesa agent
  • Western Union
  • Telegraphic Transfers; EFT, RTGS and SWIFT transfers
Faulu Visa Debit CardTap or Swipe to Shop with Your Faulu Visa Debit Card

With the Faulu Visa card, you get to enjoy hassle-free transactions. The card allows you to access your funds in your account, pay for goods and services at no charge at any Visa-branded merchants such as gas stations, supermarkets, hotels etc.

The Faulu Visa Debit card can be activated at any Faulu branch or at any Faulu ATM countrywide.

Make your everyday spending simple and convenient!

The Faulu Visa debit card benefits you with the following:

  • Free of charge transactions when you swipe at merchants
  • You get to enjoy safe and convenient transactions
  • The card allows you to track and control your spending
  • Access your account 24/7
  • Access cash at Faulu ATMs, Verve / Pesa-point ATMs and at any Visa branded ATMs locally and abroad.
Shop Safely Online with Faulu 3D Secure Visa Debit Card

The 3-D Secure card is acknowledged for its fraud detection intelligence and acceleration of digital transactions with a fast and secure authentication.

  • Faulu Visa Debit cards are EMV compliant and 3D secure to give you an extra layer of security while transacting
  • Online transactions have been enhanced by sending a One Time Pin (OTP) to the customer’s registered mobile number before completing an online transaction.

Faulu mobile banking services

  • You can transfer funds between your own Faulu accounts
  • You can receive your account balance and receive a mini statement
  • M-pesa: Transfer money from your Faulu account to your M-pesa account and vice versa
  • Bill payment: Utility Bill Payment (Dtvs, KPLC, GOtv, Nairobi Water, ZUKU)
  • Airtime top-up: to Safaricom subscriber numbers


Transact conveniently via our VISA branded ATMs. The services are available 24/7. ATM services available:

  • Cash withdrawals
  • Account balance enquiry
  • Request for mini statements
  • Change debit card PIN
  • M-Pesa withdrawals

Find an ATM near you, view here.