Want to know more about Maisha Account?

You can deposit money into your account in any of the following ways:
Over the counter on any of our branches, inter-account transfers, RTGS, standing instructions, and through mobile deposits. Some products may require specific ways to deposit funds into your account.

You may make withdrawals by visiting any of our branches, using your ATM card at visa points, inter-account transfers and through mobile withdrawals. Some products may limit which mode of making withdrawals best works for your type of business.

After 90 days of no activity, an account will be considered inactive. After 180 days of account inactivity, the account is considered dormant. You shall be required to request in writing to reactivate your account.

The current withholding tax will be debited from your account for interests earned on deposits while excise duty will be levied on all transactions done.

Visit us at any of our 24 outlets and get to enjoy a range of financial solutions that are designed to help you effectively manage your finances and grow your wealth.

With the Faulu Visa Debit Card, you get to enjoy hassle-free transactions. The card allows you to access your funds via Visa-branded ATMs and pay for goods and services at no charge at any Visa-branded merchants such as gas stations, supermarkets, hotels, etc. Make your everyday spending simple and convenient! The Faulu Visa Debit Card benefits you with the following:

• Free-of-charge transactions when you swipe at merchants
• You get to enjoy safe and convenient transactions
• The card allows you to track and control your spending
• 24/7 access
• Cash withdrawals via VISA branded points

Did you know you can bank with us right in your neighbourhood? With our network of over 600 agents, you can conveniently access our banking services.

What you can do at a Faulu agent:

• Cash deposits to any Faulu account
• Cash withdraws from your Faulu account
• Open an account
• Utility bill payments for water, DSTV, electricity
• School fees payment

Enjoy longer hours of banking when you visit one of our agents, here's a list of agents.

Bank at the palm of your hands anytime, anywhere with the Faulu Mobile Banking. Simply dial *339# and enjoy the following benefits:

• 24/7 banking services
• Transact conveniently
• Secure transactions – you will get verifications prompts before authorizing any payments
• If you are a group customer, you get access to chap chap mobile loans

Services available on Faulu Mobile Banking:

• Account funds transfers
• Balance inquiry and mini statements
• Transfer money from your account to your M-Pesa wallet and vice versa
• Utility Bill Payment (DSTV, KPLC, GOtv, Nairobi Water, ZUKU)
• Airtime top-ups; Safaricom, Airtel & Telkom

Get your money whenever and wherever you need it. We have a variety of options to help you move your money fast and conveniently:

1. Mpesa withdrawal and deposit services
2. Super agency Float service for the Mpesa Agent
3. Western Union
4. Telegraphic Transfers; EFT, RTGS and SWIFT transfers

Our ATMs are available/accessible 24/7. The services available include:

• Cash withdrawals
• Account balance enquiry
• Request for mini statements
• Change debit card PIN
• M-Pesa withdrawals

Note: You may use your Faulu ATM card to make withdrawals at ANY Visa branded ATM.

View the Tariff Guide here.

Find out more about the transactional channels here.

You may close your account at any time. To close your account, request the bank in writing. If you close your account, there will be a charge for doing so and the account will be closed after 1 day. If this is a fixed deposit account, early termination may result in losing interest accrued.

You can view the terms and conditions here.