Faulu has been at the forefront of innovation, constantly seeking ways to empower its customers to achieve their financial goals, especially in today's rapidly changing banking landscape where innovation is no longer a choice; but a necessity.

It is in this vein that in a colourful event, the bank launched its Digital solutions comprising of Internet banking, Host to Host, and Digi lending. The highly anticipated Internet Banking platform exclusively designed for valued employees and customers sets the bank apart through its key features which include easy account management, diaspora banking, funds transfers, bill payments, enhanced security features, and personalized notifications among others.

Host-to-Host Banking – Make Payments Securely

In addition to Internet Banking, Faulu launched a Host-to-Host banking solution, a platform that allows large Enterprises and Corporates to make seamless, real-time, and cost-effective transfers between banks and their corporate clients.

This solution complements its recent innovations such as the Faulu DigiCash App, and the tap-and-pay digital cards that allow users to transact on the go.

During the launch event, the Faulu Board representatives and Leadership team were delighted to have Old Mutual Group as a pioneer client for the Host-to-Host solution. This innovative approach will eliminate the need for intermediaries and manual intervention, streamlining the entire transaction process.

“Our cutting-edge digital platforms will enable our partners and customers to connect with us seamlessly, transforming the way we interact and communicate. From enhanced customer support systems to user-friendly interfaces, we are committed to delivering an exceptional experience at every touchpoint, said Ms. Njeri Ndehi, Faulu Board Director.

Digi Loan – Instant Mobile Money Lending (Coming Soon)

One out of every two Kenyans now owns a smartphone, according to new industry data that casts a spotlight on the country’s accelerating adoption of digital products and services. This has led to the rise in mobile lending platforms an unexploited space that Faulu looks to occupy.

Faulu is revamping the Digi Loan solution to allow customers to access quick and convenient loans to meet their financial needs, anytime and anywhere.

Leveraging on Technology to Improve Customer Experience

The bank is committed to embracing technological advancements to enhance the overall experience for employees and customers. The introduction of digital solutions is a significant milestone that allows the bank to further streamline its financial processes and empower customers to manage their finances efficiently by providing them with convenient access to a wide range of banking services and features, right at their fingertips.

“Over and above offering convenience to the customers, the roll-out of e-banking and host-to-host solutions perfectly integrates Faulu into the group thereby bringing the vision of Integrated Financial Service offering to our customers across our different service lines,” said Dr. Nzyoka, Old Mutual Group Chief Operations Officer during the launch.

Faulu Microfinance Bank remains committed to its customers' success and continues to explore new opportunities to enhance its banking experience. This commitment to excellence was recently recognized at the prestigious 2023 Think Business Awards, where Faulu was honoured as the Best Microfinance Bank in Digital Banking and Product Innovation.

Photo caption above: (L-R)Board Director - Ken Kariuki, Board Director - Njeri Ndehi, Faulu Ag. CEO - Julius Ouma, Dr. Isaac Nzyoka - Old Mutual Group Chief Operations Officer and Eclectics Business Development Head, Johnah Ngui officiate the launch of Internet Banking.