Faulu launched a Customer Experience Curriculum. The guide dubbed Elewa Mteja Wezesha Mteja curriculum has six modules.
The Management led by Faulu Board endorsed module and supported the training of staff across the country to enhance Customer Experience and Relationship Management. The ripple effect would be: customer retention, growth of Faulu customer base and the overall growth of the business.

Summary of the Customer Experience Curriculum

Module 1 - Starting Right (Defining Customer Experience)
Module 2 – The Journey (Customer Journey Mapping)
Module 3 – Employee Experience (Faulu DNA)
Module 4 – In my SHOES (Voice of the Customer)
Module 5 – Above and Beyond (Exceeding Expectations)
Module 6 – Finishing Right (Measuring Success in Customer Experience)

“This Curriculum is vital because it underscores one of our core values: to Champion the Customer,” said Faulu MD – Apollo Njoroge.